> For the complete documentation index, see [llms.txt](https://docs.prophaze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prophaze.com/troubleshooting-queries/unknown-error.md).

# Unknown Error

If you are not encountering any of the errors mentioned above, please follow these steps:

1. Bypass the WAF and verify if the issue persists.
2. Upload the complete SSL certificate chain to the Prophaze Dashboard.
3. Whitelist the Prophaze WAF IPs within your infrastructure.


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.prophaze.com/troubleshooting-queries/unknown-error.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.