> For the complete documentation index, see [llms.txt](https://docs.prophaze.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prophaze.com/troubleshooting-queries/unknown-error.md).

# Unknown Error

If you are not encountering any of the errors mentioned above, please follow these steps:

1. Bypass the WAF and verify if the issue persists.
2. Upload the complete SSL certificate chain to the Prophaze Dashboard.
3. Whitelist the Prophaze WAF IPs within your infrastructure.